Terms Of Sale
- Products are offered for resale only.
- Upon approval, orders will be shipped with net 30 days term.
- Credit Card Accounts must have valid payment information to avoid delays.
- Back ordered items will be noted on your invoice.
- Prices are subject to change without notice.
- Past due invoices are subject to a monthly finance charge of 1% per month. All collection charges are the responsibility of the customer.
-Most items sold by Zhen Zhu Inc. can be returned within 15 days for a full refund. If the return is a result of our error, we will pay the shipping cost.
-Items returned without a prior authorization and/or without a RA number may be subject to a $15.00 charge.
-Damaged Items: Full refund within 15 days of delivery – many carries elect to inspect damaged merchandise and the original packaging (master carton and/or inner product). Claims will not be honored if the merchandise is not available for inspection. Do not return damaged items, we will arrange to pick up.
-Defective Items: Full refund on defective product within 15 days of delivery. We will pay the return shipping cost if applicable.
-Incorrect Items: Full refund incorrect product within 15 days of delivery. We will pay the return shipping cost if applicable.
Partial refunds may be issued for the following:
– Items returned more than 15 days after delivery.
– Items not in their original condition.
– Items returned without prior authorization and/or RA number.
– No refunds or exchanges for closeouts, discontinued, personalized or specially priced merchandise.
Contact us at email@example.com for questions related to refunds and returns.